Customer Service

• Order Information

• Returns & Exchanges

• Shipping & Delivery

• Shipping Rates & Times

• Estimating Delivery Dates

• Contact Us

Order Information

How to Order

Orders can be placed online, by phone, fax, email, and through the mail. To order over the phone simply call 800-458-5180 to speak with one of our sales representatives. Our call center operates Monday - Friday, 8am - 5pm CST. Orders may be faxed to 800-521-5027, or mailed to our sales department at the address listed below. Click here for a printable order form. Please include the item #, description, size and/or color as required for each product you wish to order.

Because all items are not in stock at all times, please allow sufficient lead time when ordering. Please include name, address and account number when ordering by mail or fax. Your customer account number appears above your name on the address label of catalog mailed to you. Using it for each order or inquiry speeds response time!

Custom Orders

Custom work may take 7-10 business days or more once art has been approved depending on the product. Please allow sufficient lead time when ordering and let us know if you have a specific deadline.

Avoiding Delays

Most order delays are due to missing information. Be sure to specify sizes, colors, and any personalization.

Payment Terms

Visa, Mastercard, AE, Discover and I.M.P.A.C. orders are accepted. Credit will be extended on authorized purchase orders of local, state and government agencies. Terms are Net 30 days. All other orders, prior to shipment must be paid in full by check, money order, or credit card. We will make partial shipments to meet customer deadlines. Partial invoices must be paid within our payment terms.

Back Orders

Unexpected demands or production delays on occasion may result in items that are temporarily out of stock. It is our policy to ship all available merchandise and back order the balance unless the customer specifies otherwise.

Returns & Exchanges

Guarantee

We fully guarantee all merchandise against defects in material and workmanship.

Return Policy

• Merchandise may only be returned with prior authroization and within 30 days of receipt.
• No merchandise will be accepted for exchange or credit without prior authroization from The Supply Room.
• Returns of custom-made or obsolete merchandise will not be accepted.
• Freight must be prepaid on all returns. There will be a 15% restocking fee on all returned items.
• Returns of items that have been worn, or footwear that is soiled will not be accepted. Make sure items are correct before use.
• For the authorized return of merchandise you need to:
  • Include a copy of the packing slip along with return instructions for our return department (credit or exchange)
  • Return package via post office insured, or by any other method that allows tracking to:

Missing or Damaged Goods

Missing, damaged, or defective merchandise must be reported at once upon receipt. A packing list is enclosed with each order and will list all merchandise shipped. Damaged shipping boxes must be noted as such and saved for purposes of

We cannot accept responsibility for missing or damaged items reported more than 48 hours after delivery.

Shipping & Delivery

All orders ship UPS Ground by default. Other methods may be specified at Checkout. Shipments are F.O.B. Oxford, AL with shipping charges prepaid and added to the invoice. Our shipping department routes all shipments unless requested otherwise. Shipping prices are subject to change. The prices stated below are estimates; shipping costs include shipping expenses, handling, and insurance if shipped via UPS.

All shipping charges are non-refundable.

APO, FPO & P.O. Boxes

All orders shipping to an APO, FPO or P.O. Box will ship US Priority Mail without exception. Do not select any option aside from UPS Ground when shipping to an APO, FPO or P.O. Box. There will be NO refunds on the wrong selection.

Shipping Rates & Times

Estimating Delivery Dates

IF IN STOCK - Orders placed after 12PM CST will ship the next business day; Monday–Friday excluding holidays.

Back Orders

Unexpected demands or production delays on occasion may result in items that are temporarily out of stock. It is our policy to ship all available merchandise and back order the balance unless customer specifies otherwise.

The day the order is processed does not count as a shipping day.

For example - a 2nd Day order placed on Thursday after 12PM CST will not arrive until Tuesday. If you place an order on the web on a Friday by 12PM CST and select Next Day shipping you will get your order on Monday, if your order is placed after 12PM CST you will receive your order on Tuesday.

Saturday delivery is not available via the web, but you can call and add this to your order before 12PM CST. When requesting Next Day Saturday delivery there will be an additional charge to your credit card based on your order.

For example - If you place an order on the web and call by Friday by 12PM CST to request Saturday Delivery, we will charge your card the extra fee and you will receive your order on Saturday, otherwise you will receive your order on Monday.